Within 30 days of receipt, refund guaranteed
Normal products Dog Clothes dog shoes,dog Kennels Beds & Houses,Dog Raincoat,Dog Collars Harnesses & Leashes
Dog/Cat Feeding & Watering Supplies,Dog Carriers,Dog Grooming,Dog Toys,Dog Crates & Gates,Dog Training & Security
can be returned within 30 days of delivery to receive a refund. After 30 days, we will not accept returns or issue refunds. For clothing categories, please ensure that the items are not worn or washed and for all other product types they are in good condition. You will need to return all items in their original condition, including the original packaging. Noted: The Return goods that you need to pay shipping cost from oversea to China.
To start a return, you can contact us at support@heyidear.com. We will send you instructions on how to return your package and a return shipping label if your return is accepted. We will not accept any items returned to us without our prior approval.
You can always contact us for any return question at support@heyidear.com.
About POD products Return Policy:
The following reasons are covered by our 90 days FULL COVERAGE Return/Exchange Policy.
(Heyidear is responsible for return postage fees, and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Heyidear.
Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
The following reasons are NOT covered by our 90 days.
Personal Reasons due to changed mind, personal taste, etc.
Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
Products are damaged by misuse, mishandling, or poor maintenance.
Please refer to our return policy. Please note that we are not liable for these issues.
For Watches
365-Day Warranty ONLY covers the watch movement. While the other parts of the watch are covered by our 90 days return policy.
The warranty does not apply to damage caused, in our sole opinion, by tampering with or opening the watch or by other than normal use or defects or damage resulting from repairs performed other than by an authorized service facility.
The warranty does not apply to damage caused, in our sole opinion, by customers misuse, including, but not limited to, wearing the watch while showering, bathing, swimming, snorkelling, water related work and fishing. Please refer to the Special Care on Watch to avoid misuse.
Please follow the instructions below.
Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
CANCELLATION POLICY
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 50% restocking fee.
Heyidear.com reserves the right to make any amendments to this policy at any time.
We are very concerned about the quality of products and services. Before we send the parcel out, it is necessary that we check the packaging and product again.
1.What to do if the item is damaged?
We regret that the item was defective and will promptly address any issues. We also need your assistance.
First, if the item arrives damaged or defective, please inform us within three days.
Second, please take a picture of the defective item and send it to me by email. After she has checked and agreed, we will include the information in your next order.
Third: If we cannot identify. To be eligible for a return or exchange, all items must be returned in the original condition. Shipping costs are the responsibility of the buyer. We will offer you additional discounts for your next order in compensation for customers who have lost their business.
2. A cooling-off period is a return or cancellation policy that allows customers to return goods purchased.
The shipping cost should be paid by the consumer if the return is due to the consumer. The express company that you choose should determine the exact fee. The shipping cost for damaged or incorrect goods will not be charged to the consumer if we are unable to deliver the product. The consumer is not required to pay a restocking fee for returning a product.
3. Non-returnable/exceptional items
Some items are not returnable, such as perishable goods, such as food, flowers or plants, custom products (such special orders or personalized products), or personal care goods (such beauty products). We do not accept returns on hazardous materials, flammable liquids, and gases. If you have any questions or concerns regarding your item, please get in touch.
We are unable to accept returns on gift cards or sale items.
4.Exchanges
You can return your item as soon as you receive it. Once the item has been accepted for return, you can make a new purchase.
5.Refunds
Once we have received and inspected the return, we will let you know whether or not the refund has been approved. If your request is approved, the refund will be processed on the original payment method. It may take some time for your bank to process the refund and send it.
Receiving Refunds
1. The Hongkong customs tax is free, please declare the parcel as broken parts, pack it safely as well. Much appreciated for your cooperation.
2. Please write the order number ** outside of the box and makre sure the retailing packagings are good, Please ship it tony Tsuen,and contact with hime for details address. ---support@heyidear.com
3. Please kindly provide tracking number after shipping.
Any returned package without above infos would be rejected.
4. The refund will be made 3 days within receiving because we need time to check or repair.
Any problem, feel free to contact us.
