As the final delivery timeframe, please follow the shipping timeline that we provide at checkout. Most orders take up to two weeks. Sometimes, we offer a queue jumping option.
Orders generally take between 2-5 days to create and ship. This may increase slightly during periods of high demand. The transit time varies by country (listed below).
Notification: In the event of an order issue (e.g. Your production time will be extended if there is an issue with your order (e.g.
All customers receive an artwork proof, which we ask for approval before printing. We can ship faster if you approve our artwork proof quickly!
All orders come with tracking. You will be emailed your tracking number as soon as it becomes available.
NOTE: Due to a surge of parcels to be delivered, expect delays during the holiday period (Nov/Dec).
Below are estimates of transit time:
USA: 7-15 working days
CA, AUS, UK: 8-19 working days
Europe: 7-18 working days
Rest of the world: 15-35 working days
It all depends on the shipping company you choose and also the country where you live.
Three orders qualify for free shipping
Please note:
* Sometimes we offer skip the queue artwork creation. This option allows you to speed up the creation of your artwork by moving your pet photo to front of the queue so that our artists can see it. This does not increase the shipping time of the courier.
* Please understand that if your order requires a photo change, it will increase the production time.
* Customer artwork approval takes a maximum of three days (72 hours). We will approve and print your order if we don't hear from you within 72 hours.
